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Video Transcript:

So as a LeavenLaw client, one of the things that you're going to get, regardless of the type of representation that you've invoked with our firm, is a LeavenLaw folder. In this folder is going to be a couple important pieces of information to help educate you on the creditor harassment protection that we as a firm provide and give the tools necessary to capture the information we need to help you.

Importantly, there's going to be inside that folder it communications along. A communications log is essentially a tool that we have created and we give to our clients that enable you to capture the information, the details that are necessary on any debt collection calls that are placed to you that allow us to advocate for you and potentially recover damages.

For example, if a call comes in after a creditor knows that you've hired LeavenLaw for representation regarding your debt, there are certain facts and circumstances that we want to try and capture on every call. The date of the call, note the date, the time of the call. Importantly, if the phone number shows up on your caller ID, whether it's at home or on your cell phone, please take the time to note the telephone number that the call was placed from. If you speak to someone, we have a spot on the communications log where we would like for you not to dictate the entire conversation but to make notes, highlights of the conversation so we will have that information available to us in our consumer protection program. Things like the name of the caller, the company that called, if there was a conversation about our representation or about the debt, please make general notes on the communications log.

These details are critical to our ability to advocate for you and to try and collect monetary damages under either the Florida Consumer Collection Practices Act, the Federal Fair Debt Collection Practices Act, or the Federal Telephone Consumer Protection Practices Act.

The last thing that I will note, and again, this is of critical importance. If debt collection calls are placed to your cell phone, sometimes when you answer the telephone call, there will not be a live person waiting on the other end. There may be dead air. You may say hello a couple of times waiting for someone to come on and no one comes on. Then you may hear a click and sometimes this silence is then filled with a vacuum of people talking. You can hear commotion in the background. You can then hear someone, a representative or employee for the person calling you who's then asking for you or perhaps your spouse, and then they will begin a dialogue traditionally about collecting a debt. If you hear any of these facts and circumstances, also including a prerecorded voicemail message that may be almost an on hold message until the live agent can get on the phone, all of these facts and circumstances are telltale signs that they're using a computer to place robocalls to your cell phone.

Whenever robocalls are placed to your cell phone after that credit or a debt collector has been advised that you've hired an attorney for representation regarding the debt, each call thereafter is unlawful. It violates consumer protection laws and could entitle you, the LeavenLaw client, to damages. While we can't guarantee any result, we can guarantee that we will fight hard for you, and in our experience calls like that placed to a cell phone after that creditor or debt collector has been notified of representation regarding the debt are worth between $500 and $1,500 per call to you, the consumer represented by an attorney.

You can now see why educating yourself about these laws using the tools that LeavenLaw provides to you and capturing that information to get it back to us greatly assists us not only in managing the debt, what you came to us for in the first place, but also in advocating for you and using the consumer protections available to try and eliminate the debt and possibly put money damages in your pocket.

The best thing about all of these programs is you, the client, don't owe us anything out of pocket. These cases are contingent cases. You do not have to pay us costs or attorney's fees as a down payment or retainer. If we prevail on the case, the fees are paid by the offending creditor or debt collector. If we do not prevail on the case, you owe us nothing.

As you can see, these are very, very important consumer protections laws that LeavenLaw and its attorneys have educated themselves on over the years, and we are here to provide these protections and possible monetary damages to you, the consumer, in route to your fresh start.

Thank you. And we will look forward to assisting you.